Maintenance support
Customers who purchase the product can sign up for paid maintenance support (optional).
| Fee | 10% of the product price per year (excl. tax) Professional: ¥9,800/year Professional Plus: ¥12,800/year (per license) |
|---|---|
| Term | Yearly |
| Coverage | Inquiries when you have trouble with setup or operation, inquiries about product features and behavior, and priority access to free fixes |
| How to contact | Use the dedicated form and include your customer number (shown on your license certificate). We will reply by phone or email depending on the inquiry. |
| Eligible editions | Professional / Professional Plus Edition (the Free Edition is not covered) |
| Terms | Support service terms (PDF, Japanese) |