Maintenance support
Customers who have purchased the product can sign up for paid maintenance support (optional).
| Fee | 10% of the product price per year (excl. tax) User: ¥300/year Professional: ¥9,800/year (per license) |
|---|---|
| Term | 1 year at a time |
| What's included | Inquiries when you need help with installation or operation, inquiries about product features and behavior, and priority access to free fixes |
| How to contact us | Use the dedicated form and include your customer number (shown on your license certificate). We will reply by phone or email, depending on the inquiry. |
| Eligibility | User / Professional editions (the Free edition is not covered) |
| Terms | Support service terms (PDF, Japanese) |